Kathmandu Valley
Kathmandu, Bagmati
Rs. 1001-2 days
Free over Rs. 1,500 Delivery coverage
Check your delivery zone
Search the currently active zones. The final match and fee are calculated from your checkout address.
Nationwide
Address eligibility confirmed at checkout.
Rs. 2002-5 days
Delivery windows can vary during peak periods and public holidays.
Help centre
Find answers
Shipping information
When will I receive my order?
The matching delivery zone provides the current timing. Nishana confirms the final window after the address and stock are reviewed.
How much is delivery?
The server applies the most specific active zone and any configured free-delivery threshold.
Do you deliver outside the Valley?
Contact the team with the destination and products. Coverage outside active zones is confirmed case by case.
Returns & refunds
What if an item is damaged or incorrect?
Contact support promptly with your order number and a clear description. The team will review the order record and advise the next step.
Can every item be returned?
Return eligibility depends on the item, condition, seal, and delivery status. Contact support before sending anything back.
When is a refund completed?
Timing depends on the approved resolution and payment method. Nishana confirms this directly.
Age verification
Products marked as age-restricted require valid adult identification at delivery. Orders may be declined when verification fails.